Shipping & Returns/Exchanges
Shipping
Shipping options and prices are shown at checkout for your delivery address and the products in your order. Our domestic Economy service has an estimated transit time of 5–8 business days. This is a carrier estimate, not a guaranteed arrival date.
For subscriptions, shipping and taxes are charged on every delivery. Your checkout shows the recurring shipping charge before you subscribe.
Local pickup is available when offered at checkout. For shipping questions, email support@kafxbody.com.
30-day first-stick satisfaction guarantee
If you do not love your first KAFX deodorant, contact us within 30 days of delivery. Opened or used deodorant is eligible. No return is required.
Available on your first deodorant purchase from KAFXBody.com. Limited to one deodorant stick and one guarantee claim per customer.
We refund the amount you actually paid for that one stick. You do not need to send it back or pay return postage. The delivery charge paid when you placed your order is not refunded.
Bought a bundle? The guarantee covers one deodorant stick, not the whole bundle. Its refund is its share of the price paid after discounts.
Email support@kafxbody.com with your order number and the deodorant you tried within 30 days of delivery. We will issue the eligible refund to the original payment method.
The guarantee does not cover body butter, soap, serums, other care products or later deodorant purchases, including subscription renewals.
Ordinary returns are different: eligible unopened, unused products may be returned under our standard return policy, with return postage paid by the customer. That return-postage rule does not apply to a first-stick guarantee claim. Damaged or incorrect orders are handled separately.
Returns & exchanges
You may request a return within 30 days of receiving your order. Products must be unopened, unused and in their original packaging, with proof of purchase.
How to request a return
Email support@kafxbody.com with your order number and the items you would like to return. Please contact us before mailing anything back so we can provide return instructions.
Return shipping
Customers pay return shipping for eligible returns. If your item arrived damaged or we sent the wrong item, KAFX covers the return shipping.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us at support@kafxbody.com so our family can review the issue and help.
Refunds
We will let you know whether your return is approved after inspecting the returned items. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
Gift cards and sale items are not eligible for returns.